This week, I used a company’s inferiority complex against them. It wasn’t very nice of me, but it got me a free upgrade to my phone.
Monday, I finally broke down and ordered iPhones for Jenna and I. It doesn’t appear that Verizon is going to get the iPhone until they roll out 4G, which could still be a year or two. So, AT&T was the only option.
I ordered two 8GB iPhones (because I’m too cheap to pop for the 16 or 32), and they promptly shipped Jenna’s phone and backordered mine.
Needless to say, having my phone backordered (especially when Jenna’s was shipped immediately), did not make me happy. I called AT&T to get an ETA, and they told me they had no idea.
I went home and told Jenna and she said “you should call and threaten them.” It’s not really my style, but I did want my dang phone, so Tuesday morning I called again.
This time, I worked my way up to a supervisor. Here is a transcript of the conversation.
AT&T: Hello sir, I understand your iPhone was backordered and you need information about it’s ship date.
Incredipete: Well, yes, my phone was backordered, and I’m going to need you to go ahead and ship it out today.
AT&T: Unfortunately we are completely backordered on the 8GB iPhone, and I don’t know when they’ll be replenished.
Incredipete: Sounds like you have a problem there. I guess you’ll have to ship me a 16GB instead.
AT&T: I’m sorry, but I can’t change part of an order that’s already shipped.
Incredipete: I’m not interested in you changing my order. I just want someone to go down to the warehouse and put a 16GB iPhone in a box and ship it to me.
AT&T: Well sir, I don’t have the authority to do something like that, unfortunately.
Incredipete: Yes, that is unfortunate. I’ve been with Verizon for 14 years and I’ve never had a single complaint. I’m already unhappy with AT&T and I don’t even have my phone yet. I think I might have made a big mistake switching over, especially considering your 3G network is so much smaller than Verizon’s.
AT&T: Please hold for a moment.
Incredipete: No problem.
Eight minutes of total silence commence…………..
AT&T: We have shipped you a 16GB iPhone at no extra charge. You should receive it on Thursday.
And that’s how that works.